PRIVACY

The purpose of this section entitled "Privacy" is to inform you about the way in which the personal information you provide to us, on our Site, in our hotels or by any other means, is processed.

HOTEL BRISTOL PAU undertakes to treat the data you entrust to us transparently, confidentially and securely.

In processing your personal data, HOTEL BRISTOL PAU recognises the importance of ensuring the protection and security of your privacy and your personal data, and has established this "Privacy" section in compliance with the strictest criteria for the protection of personal data, as well as any applicable regulations, in particular Law No. 2018-493 of 20 June 2018 and the General Data Protection Regulation (hereinafter "GDPR") which came into force on 25 May 2018.

The manner in which your personal data is processed and collected applies to all users of the Site and/or customers of HOTEL BRISTOL PAU. We invite you to read it carefully. If you do not agree with the process implemented by HOTEL BRISTOL PAU, we ask you not to communicate any personal information about yourself and to stop using the Site. By continuing such communication, you acknowledge that you have been informed of the processing of your personal data and accept it.

This "Privacy" section may be modified by HOTEL BRISTOL PAU at any time and without prior notice, in particular as a result of changes in legislation. The new section will apply from the date on which it is put online on the Site. By communicating personal information after these modifications have been made, you accept the new section.

Consequently, in accordance with the RGPD adopted by the European Parliament on 14 April 2016 and the amended Loi Informatique et Libertés of 6 January 1978, HOTEL BRISTOL PAU informs you of the following points:

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IDENTITY OF THE DATA CONTROLLER

The company responsible for processing personal data is HOTEL BRISTOL PAU, a simplified joint stock company.

INFORMATION COLLECTED AND USE OF YOUR PERSONAL DATA BY HOTEL BRISTOL PAU

We only collect information that is adequate, relevant and limited to what is necessary for the purposes for which it is processed ("data minimisation").

Your personal data may be collected on various occasions:

COnsultatiOn of our website

When you browse our site, information may be recorded or read on your terminal. We use the Google Analytics audience analysis service. The information collected via Google Analytics (in particular IP address) enables us to monitor the volume, type and configuration of traffic using our Site in order to develop its design and layout. The information collected also enables us to improve your customer experience by sending you personalised offers tailored to your needs.

Contact us

To contact our teams, we collect the following data from the contact form:

• First name and surname ;
• Company name;
• Telephone number ;
• E-mail address ;

COOKIES

HOTEL BRISTOL PAU, as publisher of the Website, may place a cookie on the hard disk of your terminal (computer, tablet, mobile phone, etc.) when you visit our Website.

HOTEL BRISTOL PAU uses cookies to enable you to share content on social networks, to offer you advertising tailored to your tastes and to find out which pages of the site are visited and how often.

We collect the following data for this purpose:

• Navigation path taken by a visitor to our website;
• Duration of visit to the Site or page ;
• The page from which the visitor leaves the Site;
• Country, region or city from which access was gained ;
• Device;
• Recurring or new visitor.

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RECIPIENTS OF PERSONAL DATA

Only HOTEL BRISTOL PAU and its authorised sales and marketing staff will receive your personal data, within the limits of their respective responsibilities and in compliance with this section.

HOTEL BRISTOL PAU does not market, rent or disclose your personal information to third parties other than companies belonging to its group, its service providers within the European Union, or an administrative or judicial authority that has ordered it to do so.

SECURITY OF YOUR PERSONAL DATA

By communicating your personal data, you agree to their collection, transfer and storage for the purposes mentioned in this section. HOTEL BRISTOL PAU employs all technical and organisational security measures to ensure the protection of your personal data, in compliance with regulations.

However, despite all these precautions, no data transmission over the Internet is entirely secure. Consequently, any communication of your data will be made at your own risk and HOTEL BRISTOL PAU cannot be held responsible in the event of intrusion by third parties for whom your information was not intended.

USER RIGHTS

Pursuant to Law No. 2018-493 of 20 June 2018 on the protection of personal data and the RGPD, as a data subject, you have certain rights, which may be exercised by sending an e-mail to : contact@hotelbristol-pau.com.

These rights are as follows:

1. Right of access and communication of your personal data

You have the right to obtain from HOTEL BRISTOL PAU confirmation as to whether or not personal data concerning you is being processed and, where applicable, the right to access such personal data.

Upon request, HOTEL BRISTOL PAU will provide you free of charge with a copy of your personal data being processed. The provision of other requested copies may entail administrative costs.

2. Right to port your personal data

You have the right to receive your personal data provided to HOTEL BRISTOL PAU in a structured, commonly used and automatically readable format, and the right to transfer this data to another data controller.

3. Right to rectify your personal data

You have the right to ask HOTEL BRISTOL PAU to correct your personal data if they are not correct.

If data is corrected, HOTEL BRISTOL PAU undertakes to inform each recipient to whom the corrected data has been sent.

4. Right to have your personal data deleted - "right to be forgotten

You have the right to obtain from HOTEL BRISTOL PAU, the deletion of your personal data when one of the following reasons applies:

• Your personal data are no longer necessary for the purposes for which they were collected or processed;
• You withdraw the consent on which the processing of your personal data is based and there is no other legal basis for such processing;
• You object to the processing by virtue of the right to object and there is no legitimate interest justifying the processing;
• If your personal data is processed unlawfully ;

Unless otherwise provided, HOTEL BRISTOL PAU is not obliged to delete your personal data insofar as processing is necessary to fulfil a legal obligation to which HOTEL BRISTOL PAU is subject or for the purpose of asserting, exercising or defending a right in the event of any dispute.

In the event of the deletion of your personal data, HOTEL BRISTOL PAU will notify each recipient/entity to whom the deleted data has been transmitted, unless this proves impossible or involves a disproportionate effort.

5. Right to object to the collection and processing of your personal data

This right can only be exercised in one of the following two situations:

• Where the exercise of this right is based on legitimate grounds; or
• When the purpose of exercising this right is to prevent the data collected from being used for commercial prospecting purposes.

 

RESPONSE TIMES

Any request relating to the communication, portability, rectification, deletion or opposition to the processing of your personal data must be accompanied by a signed photocopy of a valid identity document and state the address at which HOTEL BRISTOL PAU may contact the applicant.

HOTEL BRISTOL PAU undertakes to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of your request.

PERSONAL DATA BREACHES

In the event of a breach of your personal data, HOTEL BRISTOL PAU undertakes to notify the CNIL under the conditions prescribed by the RGPD.

If you consider that HOTEL BRISTOL PAU is not complying with its obligations with regard to your personal data, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/interne